Choices

“You may think that in life, a lot of things happen to you along the way. The truth is, in life, you happen to a lot of things along the way.”

Choices... how many do we actually make in 24 hours a day?  

Every day we wake up... and we make a choice to either get up or stay in bed.  

From that moment... we are presented with choice after choice all day long.    The quote that I've chosen for this particular blog seems to put things into perspective regarding choices.  I think that we all faces times when we honestly don't know what to do or how to do something.  I think that we all try to make good choices, but that's not always the case.  Sometimes.. we may simply be having a bad day or we may turn left when the reality is we should have taken a right.  

Regardless... it's our responsibility to take ownership of our choices and make the best of them.  If we make a bad choice... then, admit it, accept it and move on.    The other thing we should realize is that sometimes our choices have direct impact on people that we interact with every single day.   By no means, am I suggesting that we should determine choices because of other people, but I do believe that we should all be aware of how a choice can impact someone else.  For example.. if I am a chef at a restaurant and I make the choice to change the menu on a daily basis.   It's my responsibility to know the impact that this will have on those sharing the kitchen and helping to prepare the food.   If they have been accustomed to doing things a certain way and are suddenly asked to change things, they need to be shown 

the respect and time to accomplish the task.  

It's our choice to get up and make the most of every single day that we are given.  It's our choice to find blessings in the small things and share our gratitude for those.   It's our choice to open our hearts and minds to the impossible and reach for our goals with a renewed sense of hope each and every day.   It's our choice to never give up and never have regrets.  


Sometimes I will read an inspiring story about someone who had a very difficult life... because of choices that someone else made which were a direct impact to them..... then when they were able to start making their own choices... they turned things around and became a true success.     

Choices. 
Ours to make.  Ours to change.  Ours to impact.  Ours to be accountable.  Ours to share.

Go for the Gold!

With the Summer Olympics well underway,  I am always amazed by the strength, graciousness, determination, passion and respect that these athletes show day in and day out.   Composed and poised under the spotlight of pressure to bring home the medal, not only for yourself, but for your team and country.   There is nothing like a spirited race that gets your adrenaline flowing and energy high.   Enthusiasm is quite contagious.   Competition is good, whether you are competing for a gold medal in London or whether you're competing for one in your career.    Gold medals represent the epitome of standard --- the highest pinnacle to achieve  --- one that will separate us from our peers and colleagues, while establishing our achievement in a job well done.   Right?   So...we can't all be stellar athletes, shouldn't we strive to be stellar in our careers so that we own the gold there?

I've thought a lot about this over the last six days.     I have been in New Orleans for the 10th Anniversary of Tales of the Cocktail, one of the emerging industry events, that truly embodies the best of the best.   The event has grown since it's humble beginnings and it's not only a testament to the industry itself, but to the vision of the founder, Ann Tunnerman.   So... how does an industry event have any correlation to the Olympics and going for the gold?  

I was amazed and in awe of the passion and respect that, over a course of 5 days, is not only shared but embraced.    Truly, in the spirit of competition, we all want to be the best in our own right.   We work with our colleagues to create and develop to achieve the highest pinnacle possible --- the gold medal when it comes to customers, repeat business, credibility and most of all, success for ourselves and our companies.   One thing as an industry that we should all remember is that competition is good.  It makes us better.  It makes us feel challenged.  It makes us all go for the gold on a daily basis so that as we grow professionally, our industry grows as well.  

The hospitality industry is "our" country, so to speak.  Every day, we are blessed to be a part of it and enjoy the fruits of it's labor.  We should go out and promote it with pride and passion.  We should share our love of our own individual craft and companies while embracing the spirit of competition.  We should show respect and tip our hats to anyone who achieves "gold".   For me... it's motivation to see someone excel and reach the highest pinnacle.  It truly makes me want to put forth more effort and be recognized for being one of the best.  Whether, we agree or not, there is room for all of us in this big ole' world and not only does competition help to keep us all on our toes, it keeps our industry moving forward instead of backwards.  We all learn from each other.   

Even in the Olympics, as in everyday life, it's easy to lose focus, become disappointed or disengaged or want your competition to fail.   Isn't that a natural instinct at times?   I think what separates the stellar and elite are those that overcome those feelings and bring themselves back up to their gold standard.   Be the very best that you can be, day in and day out.   Show respect for yourself, your company and your industry.   Take care of your customers and provide them with your best effort every time you step out on the platform.   When you compete, do it fairly and with respect.   The best champions are those who can achieve greatness but remain humble and know that on any given day, the result could have been different.   

There are many days of Olympic events ahead, but, for each of us, our days to compete and contribute are far beyond a two week period.   As a collective group, we are all striving to be standing on that podium, whether as an individual or as a company but at the end of the day, no matter who ends up there... we still represent our industry.   

We are the ambassadors of our crafts, our companies and our industry and we should all be mindful that our words, our actions and our efforts are just as impactful as our achievements.  

Congratulations to Ann and the Tales team for a job well done.  You deserve a gold and I'm already looking forward to 2013.    For the rest of the industry, on any given day, we all deserve to be at the center of the podium and feel pride for what we do.   Each day provides us another opportunity to wake up, smile, be grateful and appreciate the opportunity to share our passions.  

Enjoy the Olympics and Go for the Gold!

De Ja Vu. Time for Some Adjustments.

Have you ever been in a situation or place... where you felt like you had been there before.  It was so familiar that you felt like you were re-living it.   Yes, I'm talking about De ja Vu!  We've all had moments where we've experienced that feeling and we felt connected to that moment like we were stopped in time somehow.    This past week-end, I experienced De Ja Vu in a different sense.    I had been doing some reading and came across an article that captured my attention.   At the top of the page was the number 85 and then the percentage sign.  85% in a rather large font.

%

Well, if you have read my blog from the beginning, you will know that 85% is a special number to me as it represents some very sound advice that my mentor gave me ... many years ago.  My blog was about Attitude.  If you haven't read it, please feel free to go into my archives and bring it back to life.   Short version of the advice was that my mentor drew a "pie chart" showing one part with the number 15% and the larger portion with a huge 85%.   The lesson was that 85% of our success in sales or life for that matter was attitude and only 15% was skill.    It's valuable advice and one that we should all remember in good times and bad.  Chin Up!  

Now... as I looked at this article... I thought... how ironic... what a sense of De Ja Vu... to see that number again... so I began reading.   The article was on communication.   According to numerous surveys, approximately 85% of our success in life is attributed directly to our communication and relationship building skills.   Could there be a direct connection in this piece of valuable information and the information I was given so many years ago... I definitely believe that they both walk hand in hand.   Why?

Relationships are one of the foundations in our lives. Communication, to me, is the heart and soul of every relationship you have, whether it's business or personal.  Communication skills are not always easy nor are they everyone's best asset.   Most relationships that have open and continuous dialogue last longer and are healthier according to this article than those that struggle with communication.   So... wouldn't it make sense that having a positive attitude would be a complement to building solid relationships?  We all know that negativity is like a disease... once it sets in... it's hard to get rid of it.   We've all experienced it at work, at home.. basically everywhere.  So... yes... it makes sense that attitude would be linked to our communication skills.   The more I thought about this... the more I agreed.

We've all been in relationships that have run their course for whatever reason.  Have you ever thought about what made them fail?   Have you taken time to really take a look at your own participation within them and been honest with yourself about your own attitude and your communication skills?  I think that we are all guilty of thinking that we aren't to blame for relationships gone bad... when the reality is... we equally share the blame with the other person.

 What happens when you're in a relationship and the communication lacks or is one-sided?   Have you ever been in a discussion... and you got frustrated because you weren't getting your point across or better yet, because you couldn't understand the other person's point?  Have you ever given a presentation where you were trying to convey an idea or thought... and your audience sat there with the deer-in-headlights look?   Have you ever been mad or upset and you were given the silent treatment when all you wanted to do was talk (communicate) to work through the problem?

We've all had our share of communication issues and if we ask ourselves honestly, we've all been at fault for failing in them at one time or another.   How do we avoid this?  How can we become effective communicators so that we don't get frustrated or felt we lacked in this area?  As I read this article, I sat there and tried to really open my mind and was shocked at their answer to these questions.  Okay... maybe, not shocked, but surprised.   The key to effective communication, first and foremost is to be an effective listener.   Interesting, right?    As I thought about this, I began to see and agree with the logic.  If we become a good listener, then we will be more apt to think and choose our words more carefully.

For me... I think there are certain situations where we excel in communications and others where we fail significantly.   I know that whenever I have to get up in front of a group of people... no matter how big or small... I'm always nervous.  I was once told... that's a good sign.   Usually, when I get up there... I'm able to calm down and go on about my business... but it's always scary.   I tried to think if I had ever been given any advice about communicating through-out my career and I remembered that I had when I began having to present at board meetings and larger events.   A good friend of mine said to me... it's okay to be nervous, that gets your adrenaline going, when you get up in front of people... imagine that you are having a conversation with one of them.  Speak like you would.. in everyday life.  Don't be anything that you're not... Be yourself.

Today, as I think about that... I know that they were right.  I'm sure there are many more articles out there that provide great tips on being a better communicator.   We could all use a brush up, I'm sure.  For me, I'm going to remind myself to be a better listener.  I know that from time to time, we all forget to do this... and honestly, doesn't the person we are conversing with or presenting to .... deserve that.

85%.   De Ja Vu.. over and over again... twenty something years later.   I think in both cases... sound advice deserves sound action.   Communication is the key to every successful relationship and it's definitely the core.   We should all take a few moments to evaluate our communication skills in all of our relationships.   We should all take a step back to review our own attitude and the attitude that we are conveying in all of our relationships.  It's easy to slip.  After all , we are human and we all deal with ups and downs every single day.   It's just a matter of reminding ourselves to be positive and to look for the positive.   When we do this... it should have a positive impact on our communication and our relationship building.  Then.. we should ask ourselves, are we giving our best effort?   Are we truly trying to listen to what is being said to us so that we have the opportunity to really think about our own answers?  If we aren't...

It's time... we start.

Are You Listening? We ARE...

Are you listening?   We are... loud and clear.    This past week-end,  I had another really bad restaurant experience and my table wasn't the only one.   We were at a casual dining concept on a Saturday afternoon after a day of shopping.   It was raining, so there were a good number of people waiting for tables.   We opted to sit at a booth inside the bar area since those were first come, first serve.   We were greeted by a very friendly bartender who got our table bussed right away and asked for our drink orders.   As we were sitting there, a manager came up to our table and asked if we were okay.   Since we had just sat down, we had no idea for his visit.   Behind us, the group waved him over and proceeded to share with him their issues.   They had waited more than an hour and a half for their food and the server had not taken care of them in a way that was acceptable.   After overhearing this conversation, I got a little concerned, but we decided to give them the benefit of the doubt.   In hindsight, we should have just left and went with our second choice.

Our server came over and asked if anyone had gotten our drinks.  We told her that the bartender had and she made some type of scowl and then asked for them again.  We obliged and off she went.  While she was gone, the bartender brought over the drinks and chatted for a few minutes engaging us in some conversation.   The server came back after a  moderate amount of time (I'm being quite liberal) , made a comment about us getting our drinks and asked for our orders.   Now.. before you think that it was the bartender's responsibility to get our drinks... here are the facts:  We only ordered iced tea.   The bartender had a full bar of folks when we sat down in one of the booths.  The server did not even offer us refills at this point... and yes, that's how long she was gone.  

 The first thing I noticed about our server is she seemed miserable, but the second thing was she seemed irritated, unlike the bartender who was smiling and engaging... showing off his winning personality.    I shrugged it off to rainy blues for her and told myself not to judge.   We gave our orders only to have her come back a few minutes later and tell me they were out of what I had ordered.  I was so irritated at this point.. that I was beginning to think we should have definitely heeded the advice of the earlier table complaining.  I re-ordered... and waited.   During the time that she left and came back... another server was checking on tables and we overheard him saying to other customers that these weren't his tables but he was trying to find out what was going on and that he would try to take care of them.   Our original server walked by when he was telling these customers this and said to him " These are my tables".  Loudly... so that most of us overheard the somewhat tense exchange.  I was baffled that they would engage in this type of conversation where customers could hear it much less include them in it.

We waited for a good while... before  another server showed up a little while later with salads and bread and made some comment about us not being his table but he was helping out.  He proceeded to serve our salads and we asked for an extra plate.  He looked at me as if I had grown horns.   He said... well, you aren't my table so I'm not supposed to give you an extra plate and he left the table.  WHAT?     Several minutes later, the friendly bartender was back checking on things and I asked him for a plate.   He went immediately and retrieved a plate and handed it to me.   No sign of our original server.... The alternate server and the bartender refilled our  tea several times... so you can get an idea of how long we are waiting.    The original server never re-filled our glasses, not once.

We were in an area where there were 4 or 5 booths in a row and apparently our server was waiting on all of them but one.  All of the parties had sat down at about the same time as we did with the exception of one.   There was a booth on the end, who had been there as long as we had... but still had yet to give an order.   The table behind us had ordered and already received food.   The table on the other side was finishing and trying to get their check.    As I sat there... pondering this whole situation... we all had one common denominator in common... the same server.

Next... our food came out... but one order was missing.  I asked if it was on it's way and the person who brought the food said that it should be right out.   Etiquette says that if food is hot, everyone should start eating even though not everyone has their food, so yours doesn't get cold... but this really makes me uncomfortable.   Secondly, after tasting our food, it was obvious, that it had been sitting back there for a short while... as it was not hot, more of a lukewarm.   Several more minutes went by and our original server shows back up and asks if everything is okay all while telling us that she has no help and is having to take care of a party of 10.  At this point, I could care less who she's taking care of... I just want to know where our other order is and why it hasn't come out.    I looked at her and said... can you check on our other order, please.     She mumbled at me that she would and left.   More minutes pass... and still no word from the server.  

Finally, a manager walked by, apparently having gotten wind that more problems were happening... and asked if everything was okay.  I told her we were missing an order... and she told me she'd check on it immediately and she left.   While she was gone, the original server came back and said.. "I told the manager that there was no food over here and the chef lied to me and told me it was on the table.".   Then she said, "I'm not getting in trouble for this".   I just looked at her and bit my tongue in half.   The manager came back with the missing order and sat it down.   She waited for the server to leave and then she apologized for the confusion and mix-up and chatted for a few minutes.  She was apparently trying to make things okay.  I said to her that it appeared they were having some issues tonight... and she did smile warmly and said " yes".    Nothing more, nothing less.  I am sure that was the appropriate way to handle the question, but honestly, at that point, I think I would have just removed the server.   She was doing more harm than good.

By the time they brought the last order, everyone had finished their meals, which was embarrassing.  Secondly, after hearing that the order had been lost... well, as you can imagine, we were all afraid of where that order had ended up.   We sat there.. just confused when all of a sudden, the original server reappeared with the check.   She did not ask us if we wanted coffee or dessert.  She did not apologize.  She did not smile.  She did not say anything except, "let me know when you want me to take this".

I opened the check, expecting for the manager to have given some type of discount.  Surprise.  Nothing.  Full price.   Now... I'm not one to expect favors or things given to me... but honestly, after this experience, they should have comped the entire meal.  The tables behind us were also complaining and in my opinion, they should have comped theirs as well.

Customer loyalty and retention is key to a businesses success.   Service is the priority and honestly, why you would put someone in front of your customers who CLEARLY does not want to be there just astounds me.   As I sat there trying to figure out this situation, I looked over at the bar where the friendly bartender was engaging his customers, smiling and making sure that they were all happy.   I looked around and saw the alternate server who was flailing trying to figure out who to help and then there was our server who obviously hated her job.  

How do you tip when you've had an experience this bad?  How do you return to a restaurant like this knowing that your experience was not good nor did they seem to really care when it was all said and done.   What makes it difficult for me is that I work in the hospitality industry and I've seen over the top customer experience.  I've seen great customer service and I've seen bad.   I can tell you that the bad... always makes me never want to return and I'm sure.. that I am not the only person who feels this way.  

Have we lowered our standards of customer service?   Have we just gotten to the point where mediocre is okay.   Are we training our employees to the best of our ability?  Are we helping them with people skills?  How could you have 3 different servers in the same area... all with definitely different work ethics, attitudes and training.   I left the restaurant thinking... Are They Listening and finding myself answering... we were... loud and clear.

30 Years and Counting.

Time.   60 seconds in a minute.   60 minutes in an hour.  24 hours in a day.   7 days in a week.  12 months in a year.   Time passes us by as we fill our days with family, friends, and careers.   Memories are what we cherish and reflect as we grow older.  Time... passes and before you know it... 30 years has gone by with the blink of an eye.    This past week-end was my 30 year high school reunion.   Most of you are thinking... IMPOSSIBLE, right?  Yes, it's hard for me to believe that 30 years has gone by from the day I threw the cap and tassle in the air and ventured out into the real world.    Sometimes, when you leave high school, you lose contact with those that you spent 12 years in training to prepare you for greatness.   Sometimes... you don't and those friendships are carried into your adult life and you grow old together.

Whichever happens, a reunion provides the opportunity to reconnect and see how 30 years has changed the lives of those around us.  I didn't attend the 10 year or the 20, so ... for me... going back after 30 was strange.  I didn't know what to expect.   There were a number of individuals who worked really hard to create a complete reunion week-end... and kudos to those guys.   They spent several months and countless hours planning, coordinating and finally executing all of the activities.  They really made the effort to make the whole week-end quite special and they did with great success.    I was out of town for several of the activities and hate I missed out on all the fun.   I'm always up for a great party... especially when it's one where you can actually let loose and say you survived for 30 years.

 My high school class had about 114 in it when we graduated.   Its hard to believe that after 30 years, you would remember faces, but the amazing thing is when you walk into the room... you recognize so many... even without the name tags.  (It's a good thing, too because I couldn't keep mine on... the magnet kept falling down my dress making for a very interesting night! )

I met up with two of my best friends from high school prior to going to the reunion.  I guess you could say... we had a pre-reunion party.   We laughed and one cried, but the result was exactly as I thought it would be... fun.   We had a great time catching up.   We looked at some old photos and personally, I don't think we've changed a bit.  Well, okay... maybe we've gotten a little older, a little wiser but deep inside, we are the same girls from high school.  Thirty years... had been good to all of us.  

As we arrived at the event, it was strange seeing familiar faces that you spent 12 years of your life with who had gone on to live their lives and do amazing things.    The reality is we had all become adults yet in so many ways, we were still those 17 year olds with dreams.    Time.  It passes us by and we can't make it stand still.   We live each day to the fullest, set our goals and reach for our dreams.  We blink... and 30 years has passed and you realize that you're still capable of setting goals and dreams.     Inside each of us are those friendships from high school.  The memories will always be there from the football games, the basketball games, the pep rallies, the science projects, the school newspaper, the sneaking out at night, the sleep-overs, the field trips, the band activities, the break-ups, the crushes... all of those memories are still deep inside each of us.   The night was filled with laughter, tears, stories, dancing, toasts and of course countless photos... all memories to be carried with us for the next 30.  

High school grooms and prepares us for the rest of our lives.  Those 12 years establish our foundation for life.  It's the stage where life long memories play out, both good and bad.    For most of us, it's a foundation that we look back upon fondly.   It's a foundation where we all have certain teachers who were inspiring and mentors to each of us.  It's a time in our lives as we look back that seemed so much simplier than what our own children have now.   We all have friendships that even 30 years can't change.  

So, here's to the Class of 1982 of Lafayette High School and the time we all spent together for 12 years.    May each of you continue to live your lives, find success and happiness and be blessed each and every day.   Time... it never stops but it's up to us.. not to let is pass us by!   Make new memories everyday and the most important thing... have fun and laugh at yourself.

It's YOUR Day, America!

Happy Birthday, America.  After a week of travel,  I couldn't help but notice from city to city... the trappings of red, white and blue that are being displayed.    There's nothing that will bring tears quicker than showing patriotism in a heartfelt way.   Families across this great nation will gather in a few days to celebrate the fourth of July in some memorable way.  From food displays, creative cocktails to the decor.... Red, white and blue will be shining bright from small communities and towns to large metropolis areas.   As I sit here thinking about the holiday and my own celebration,  I'm reminded of the military who continue to serve and represent the USA every single day. Their attire may not be the traditional red, white and blue... but their hearts are emblazoned with it.   We should never forget the sacrifices made by those past, present and future of these brave men and women in uniform, along with their families.

Fireworks will light up the night sky as our day of picnics, parades, bbq, baseball and more draws to a close.    The oohs and ahhs will bring smiles from young and old alike as the rockets red glare burst the skies from coast to coast.   It's a profound moment if you think about it....  Together, one nation, under God.... we stand united and we celebrate the birth of our nation...proudly. Today, we are not republicans, democrats or independents... today, we are all Americans coming together as one.

America... Land of the Free and Home of the Brave... just remember the next time you hear the Star Spangled Banner, whether it's on the fourth of July or any other day of the year... stand tall and proud and honor the country we are all so blessed and fortunate to call our home.  

God Bless the USA! 

TICKLED PINK... Yes, I am!

Most of you that know me... know that regardless of whether I am in a personal conversation or a business one... I am... who I am.  In other words... you cannot take the south out of my "twang or drawl" nor my many southern expressions that I use in everyday conversation.  So today... I was on a conference call... and a colleague was giving an update on a project.     When she finished, several colleagues gave their input and then it was my turn.  The first thing I come out with...is....  "I'm tickled pink!"  Now, for me... If I've heard this once... I've heard it thousands of times, so it really wasn't that strange.  For those on the call, I had to explain exactly what that phrase meant.   I mean, honestly... "tickled pink"... ya'll get that, right?

As I sat there listening in "complete awe" that there were a few on the call who had never heard that.. or even knew what it meant... (did they really think I was tickled pink?)  I realized that ... this is just one of the many southern expressions that I use and never take for granted that some may not understand what I'm talking about whatsoever.  So... it prompted me to ask a question... "Do ya'll think I talk funny? " and I was not referring to the drawl that they all seem to think I have.. which to me...I don't. ...but it led to a whole separate conversation about the southern expressions that people find so endearing.   Several folks told me that when they hear me say "Bless Your Heart", it makes them absolutely wish they lived in a southern state and cracks them up at the same time.  

By the way... I recommended that they all download "Forrest Gump" and "Steel Magnolias" for some definite southern education.  Two of my favorite movies!

So.. now, as I've pondered over my heritage... and the fact that I am truly proud to be from Mississippi and from the South.. I realized that for me... the expressions and sayings are just normal and part of everyday life.  I don't think of them as being "southern" or unique.   I guess, we truly do, have a language of our own and if you've never heard them.. they are "greek".   Like right now.. I am "grinning like a mule eating briars" as I'm writing this post... and I'm sure all of you understood that meant that I am happy, happy... happy with just a smidgeon of smugness thrown in!

I will be quite aware of what I say on future calls, at least,  for a short while, then, of course, I'll forget and revert back to me, being me.    So... for all of you that are not from a southern state.. and are completely clueless as to what this post is all about... here is a short list of  some "southern expressions" that I have heard my entire life. (Trust me.. there are so many more!)  I hope that as you're reading these, they will bring a smile to your face, warm your heart... and make you feel the southern hospitality thats embraced every time someone uses these or any phrase that may seem unfamiliar to you... but somewhere... somebody is whistlin' dixie.

"I'm fixin' to"... (getting prepared to do something) 
"Higher than a Georgia Pine"... (drunk)
"I declare"... (a mild oath) 
"Gullywasher"... (heavy rain)
"Slow as Molasses"... (slow) 
"Ya'll" ... (you all) 
"that put a quiver in my liver"... (awe)
"his elevator doesn't go all the way to the top" (brains missing)
"he's one fry short of a happy meal". (duh..) 
"I got it for a song" (got it cheap) 
"madder than a wet hen" (ANGRY)
"walkin' in tall cotton" (exclamation of happiness)
"if things get any better, I may have to hire someone to help me enjoy it"
"dawg nabbit" (disappointment) 
"for cryin' out loud" (well, i'll be darned)

Thanks for continuing to read my blog, for sharing it and recommending it to anyone who passes your way.  I am deeply grateful and appreciative

... Ya'll come back now!





 

SIMPLY LIVIN'...

My travels have taken me to some pretty incredible places.  I've eaten some very tasty morsels and imbibed on a few extraordinary concoctions that made me sit up and take notice.   I'm very blessed.   Being from a small town, sometimes, it doesn't take much to entertain or amuse me.   Even when life throws you curve balls you least expect... and you aren't sure what tomorrow will bring... sometimes you find life's purest and simple joys at just the exact moment when you need them.

I knew there would come a time when I would want to write a post about "Simply Livin'... I just thought it would be about something different.  However... it truly fits for this particular post.  Last week, my best friend, Wyn and I took a trip out West.  We've been best friends for 30 years.   We joked about finding a few cowboys and the joys of friendship.   One thing to put into perspective... is that my best friend and I are like night and day.  Complete opposites in just about every way.   The great thing... is we accept each other just as we are and for some amazing reason, it's worked for 30 wonderful years.

My Best Friend of 30 Years.  

Whenever I'm going through anything life changing or altering... she's always there.  Today is no different.  She's been with me through every trial and tribulation that I've experienced as well as the triumphs.    We can go weeks or months without seeing each other... and nothing changes.  It's one of the most blessed friendships I've ever known... because regardless of anything... I know that she's always there... a phone call away and vice versa for her.    So... now, that you understand the dynamics, you'll appreciate the journey.

As we've gotten older, wiser, more mature and all of those adjectives that I believe our age group is now identified with... we truly have learned to appreciate all the great things in life.  In our younger days... we took most things for granted.   So... on this particular journey... we knew we'd laugh, cry, eat, drink and do the one thing that we both never do... simply live.   (The one thing we have in common is we both are workaholics --- I think.)   For me... the journey was during a time when I am facing some personal challenges and she's always there to listen, talk.. put me at ease.

As we arrived at our destination, Phoenix/Scottsdale - the first thing we both noticed was how HOT it was and not a Mississippi hot... this was a dry "hot".  After we found our rental car and got underway.. the first thing that happened... we got lost.  Never fails.  Our GPS (Miss Bertha or whatever her name was... ) was of no help.   Finally, my google maps... had us heading in the general direction of where we wanted to go.   Needless to say... trial and error... we finally found where we were supposed to be.

Mmmm... BACON!  

This trip, we stayed at the JW Marriott Camelback, we discovered Arizona.  Cactus, adobe buildings, desert, sun.... you name it.  We even viewed the mountain which remotely looks like the humps on a camel.  Nice.. right?  Actually, the JW really is a beautiful property and its moderately priced, yet a bit upscale.  I've stayed at pretty much all of the properties in this area... and there are some others that are quite pricey, so for the location, this one is actually a good choice.   Be sure to enjoy dinner at BLT one night.. and order the Grilled Bacon as an appetizer.  Lordy Mercy... there are no words to tell you how delicious this tastes.  Mmmmmmm....mmmm.... Bacon.

Our Cheese & Wine at The Mission.  

One evening, we decided to take a tour of old town Scottsdale where they were having an Art Walk.  We thought we would enlighten our lives with some culture, a little art, maybe buy a trinket or two and enjoy a great meal.   Our driver dropped us off... at the edge of Old Town.   We decided to try out the "hottest" ticket in town for dinner as we were told by at least 3 people ---  A relatively new restaurant called The Mission.   First... we had to find it, so we strolled along looking in a few windows... and noticing that ... there was literally nobody around.   We finally found our destination which was located beside a church... housed in a building that looked exactly like an old Mission.  Once inside... it felt homey, had a great little vibe going and there were a number of people enjoying themselves.   They asked us if we wanted to be seated outside on the back patio... and we couldn't decide if we could fathom the "heat" but we took a chance.   They had a huge fan blowing... and to our surprise, it was really quite charming and pleasant. Long story short... the atmosphere was really nice.  I've had a better meal and wine, but all in all, it was an experience.   I'm not sure it quite lived up to the "rave" reviews that we were given on it, but as I've found out... what suits my palate, may not be what suits someone else's.

Appreciating Art!  

Now.. for some art.  We walked the streets (still with very few people) and began to wonder if we were given the wrong date.  We finally stumbled across the first gallery that was open... and as most Mississippians would do... we walked in like we owned the place.   As we began to walk around, taking in the various paintings and sculptures, my friend found one that drew her attention.  She was quietly observing it saying how great that would look in her living room... blah, blah.. blah... when I broke her bubble... I had noticed the price... a cool $15k and gave her this important tid-bit of information.   All she could do.. was say... Does the frame come with it?   Cue... laughter hysterically.

The Rusty Spur 

We quickly realized that this ArtWalk was for the serious inquiries only and not those who were just passing some time... enjoying a few sites.      So, we wandered along, viewing pieces here and there... and laughing at our own ability to realize that we would not be taking home a piece of art.    After all of this... we had built up quite the thirst, so we headed for The Rusty Spur.   We had noticed an ad for it in a book and decided that it looked interesting... and there had to be cowboys there.   What we found... is "home".   We walked in.... and there was a country band playing.  It was small with maybe 10 tables and then the bar.   We found an empty table and sat down.

 Our surprise... we loved the band.  The PsychoBilly Rodeo Band.  (Look them up and The Rusty Spur on Facebook and the Web).  If you're ever in the area... STOP IN... you will be so glad you did.    The other thing we quickly realized is that this little place reminded us of a hang-out we had back home when we were about.. 21.   There were a lot of locals, a few cowboys... and a really great time.   We made some friends, promised we'd be back... and had one of the best times ever.   (Our driver back can verify that... )

Thelma and Louise... 

After discovering that it was National Best Friend Day when we were there, we decided that we would turn this trip into... a Thelma and Louise trip.  Now.. who's Thelma and who's Louise?   For all inquiring minds.... we had to make a few changes.. first... Wyn is a few years older than me... but... she's not the WILD one... so... with that being the only difference, you can figure it out from there.  Our next goal was to find our Brad Pitt.... you'll just have to keep reading.  Just remember Louise's line from the movie...

"You're a real live outlaw, aren't ya? " " I may be an outlaw, darlin', but you're the one stealin' my heart".  

Like I said... regardless of what you're going through in life... you always find ways to laugh and enjoy life.   We decided that we would take a drive.... a rather long one it seems.  We ended up... at the Grand Canyon.   If anyone tells you it's not that far from Phoenix... let me verify for you that it's 3 1/2 hours... at least.  If you've never been in a car with me... especially that long... you'll understand... the pain that Wyn endured.     Once we got there... there was something so overwhelming and peaceful about the awe inspiring beauty... that the drive was forgotten.   It was absolutely breath-taking.   A picture does not do it justice... it's something that everyone needs to see for themselves.

Spa... can you say... AHHHH.   One thing I will tell you.. is that the JW has the Spa thing going on.   We decided to treat ourselves to some much needed pampering.    We both decided on two treatments each and found that we should have just booked an entire day.   I had a hot stone massage and a facial while Wyn enjoyed a body scrub and a massage.   Now.. those of you who know me... know that I could never do a body scrub after my experience at the Arlington in Hot Springs... but Wyn... bring it.  The hot stone massage was one of the best I've ever experienced and I've had a lot of them through the years.   It was relaxing and with all of my health issues and stress... it seemed to help everything that ailed me.  I found an hour of peace.  Wyn said the scrub was just the same.   She met a lady who lives in the area and said that she's been to all the spa's in the area, but loves the JW and keeps coming back here for treatments.   Same with the facial .... it was relaxing and the seaweed mask... ice cold going on... but the effects of it... amazing.

We also found our way to The Buffalo Chip.   This is another cowboy saloon that's located in Cave Creek.  We were meeting my cousin for dinner and one of his friends owns it.  It's quite the drive (30 minutes or so) from Scottsdale, but it's a cute place.   Plenty of cowboys and cowgirls twirling around the dance floor doing the Western dances that I thought were long forgotten.   Just for the record... we did get asked to dance... more than once.   One guy almost pulled my arm out of socket.   It still hurts.

All in all.... this trip proved to be something we both needed for different reasons.   Our last night, we decided to go back to Old Town and enjoy some Italian food.  We found a cute little place "Italian Grotto" right in the middle of town... that has the best dessert I've ever eaten.   Shut My Mouth yummy.   Oh, the italian wasn't bad, either.  We ended our trip... back at The Rusty Spur... and yes... we found our cowboy and a few Brazilians too.

We laughed.  We cried.  We ate and drank... and saw things we'll never forget.  Most of all... we celebrated 30 years of friendship and being there for each other... thick, thin, good health and bad... a shoulder to cry on... and a hug when you need it.    Life... is simply livin' especially when faced with challenges of the unknown... it's good to know that you've got someone you can always count on right beside you.   Thelma and Louise... ain't got nothing on us.   We came, saw and conquered... in other words... we SIMPLY LIVED.

Work Hard. Play Hard.

Work Hard.  Play Hard.   I have used this phrase many times during the course of my career and as I've gotten older, I have truly come to appreciate exactly what it means.  Seems the older you get... the harder to recover from the playing hard, though.    Relaxing is not an easy task for me, but I do enjoy a good book, traveling and from time to time, I'll find a television program that I really get into and make sure that I have my auto-tune set for each week.   I'm a huge NCIS fan and it's the one program that I can honestly say that I watch every single week.   Now... my family... on the other hand... they have a whole list of shows that have quickly become their favorites.  

Lately, my family (aka... the Clampetts) have become immersed in a show called Duck Dynasty.  Most of the time, I just ignore their television obsessions and go on about my business because normally, I am not really "into" the shows that they watch anyway and as I keep telling them... we could be a reality show in our own right.   

So... the first few times that I watched "Duck Dynasty" I was confused with the show itself and the characters,  but after a few episodes, the madness set in and now, I am obsessed right along with the rest of my family.   The unique thing about this television show is that it's so unexpected with the "wisdom" and "tactical lessons" that are somehow conveyed,  but its fresh and quite hysterical.  Duck Dynasty is a program that is about a family located in Louisiana who have a family business of making "duck calls".   Duck Commander  has brought them a great deal of wealth apparently,  yet they have not lost their heritage or distinct personalities.  From the parents and uncle, to the siblings... it's non-stop comedy and the "quotes" are what ratings are made for on these shows.   I have found myself laughing out loud and almost rolling in the floor with some of the sayings that have come off this show.    I don't believe that you can fake the "genuine" that each of these characters comes across with on screen.    What has surprised me the most is that I find myself somehow relating to this family.  After watching the episode where they all pile in the Rv...  My daughter made the comment, "this is our family with beards!!!"   Somehow... I truly believe she could be right and that was quite scary in itself.  

Work Hard.  Play Hard.  I guess these days... my "play hard" is being glued to a television and watching the crazy adventures as they play out on this latest craze.  Will Duck Dynasty surpass Survivor, American Idol or any of the other obsessions?  I don't know.. but for now... it's just hysterical fun.   

Duck Dynasty has created a great diversion from the daily routine of stress, problems and whatever else may come along through-out the day.  If you listen really close at the end of the show... you might just find that the life lesson they are offering... is one to accept.    

Some of my favorite "quotes and life lessons". 

• "first.. it's pretty tires, then it's pretty guns.  Next thing you know, you're shavin' your beard and wearin' capri pants".  (si) 
• "in the south, roadkill is a redneck's paycheck" (jase) 
• "Rv for us stands for Redneck Vacation".  (jase) 
• "if you don't give them first base, they'll just go to a whole new ballpark" (jase) 
• "you can always turn water into wine... if you are Jesus.  Last time I looked, your name was Wille" (jase) 
• "your arms are as white and fluffy as an egg white" (si) 
• "life was good back in the 60's.. people were happy happy... happy happy happy" (phil) 
• "let me tell you about redneck logic... just blow it up!  He'll be so enamored with fire, he'll forget what he's losin".  (willie) 

Letting GO on a Raft with Huckleberry Finn

Drag your thoughts away from your troubles... by the ears, by the heels, or any other way you can manage it.  ~Mark Twain

Mark Twain was a literary genius and one of my favorite authors.  I've lived vicariously through his writings and specifically the adventures of Tom Sawyer and Huckleberry Finn more than once.   I've also adapted many of his quotes as my daily mantra to help get me through some of life's challenging moments.  He truly had the gift of pen and wisdom.  

I selected this quote because one of my on-going dilemmas in life is that I worry too much.  I'm one of those individuals who has a hard time letting go,  ( how many times have I already mentioned this in previous posts),  not stressing and just relaxing.  I've gone through all of the techniques and still... it's an on-going battle every single day to keep the worry at bay.  I'm still relatively young... yes, I have gone through 4 mid-life crisis that I can count... but, in my mind and heart... I'm still very young.... so why am I worrying?  


Worrying affects your daily life and your relationships.    I believe that it is one of the contributors to destroying being happy and it also is a complete waste of time.   Yes, I am saying those words.. yet, I know that it won't stop me from doing the very thing... that I'm trying so hard NOT to do.  Does that sound remotely familiar?   I have a few friends who know me well... and they have no problem calling me out when I am obsessing over something.   To them... I say, THANK YOU for caring about me enough to say... just that.... ENOUGH IS ENOUGH.  

It's quite frustrating but most of all, it's exhausting.   I've read many articles, other blogs and tried numerous self help techniques to free myself of this burden.   One article suggested that worrying comes from living in the past or.. living in the future.    First, we can't change the past, so ... in hindsight, we shouldn't dwell on it.  We can only learn from it... move forward with a positive frame of mind... and try not to make the same mistakes.  Right?  Right.   Again.... I am saying all of this out loud!  Second... we can't predict or control the future.   Tomorrow may never come, so why not... enjoy today for every moment we are blessed to have on this earth.   I've heard many say that they grew old and knew many many troubles in their life... but most of them never really even happened.   I sit here and realize... that's going to be me.   


You're probably reading this... thinking... she's really positive and has had such a blessed life and career(s).  You're right... I have and I am very grateful.  I don't just worry about the big stuff... I worry about the small stuff... the medium stuff... and all the stuff in between.   I've tried to sort out... that I should only worry about certain things... or I should only worry when it gets to a certain point... ARE YOU EXHAUSTED yet?   The truth is... we shouldn't worry about anything.   There is nothing in this life that happens to us that we aren't strong enough to handle or have the faith to know that an answer will present itself.  There are always solutions to any problem, situation or question.  


So... if I'm saying all of this... I should be able to solve it, right?  Well, the truth is... I am working on it.  Daily.   I know that I can't control everything in life.  I can only control my reactions to what happens in life.  It's up to me to choose when to react and when to just bite my tongue into and say nothing.   I've read a few articles that will tell you that sometimes you become trapped or locked in your own thoughts of worry and fear, that you, really do see the worst happening.   


It's easy to blame somebody else for your unhappiness, but... the truth is... we are all responsible for our own happiness.  It is up to "me" to determine my course or path in life.  If life hands me lemons... whether I make lemonade is "my" choice.   I think far too often, we all get caught up with the... "woe, is me" syndrome and it takes somebody close to us to make us realize... GET UP AND DO SOMETHING ABOUT IT.  


Happiness is right in front of our eyes... in many shapes or forms.   We don't have to receive anything to be happy.   Sometimes, we get caught up in the mind-set that we need "stuff" to be happy.   I've heard so many of my friends say... if I had money, or a better job, or if I got a tummy tuck... etc.   Reality is.. none of that brings forth happiness.   If we are happy, then worrying seems to take less of a priority.  I know that this works because there are days when I will wake up and say.... "today will be a happy day" and power of positive thinking... it is.   I do believe that when we are happy, things have a way of working themselves out and good things tend to happen to us.   


So... worrying.  How do you stop?  Well, here lately, I am trying a couple of new things that seem to be helping more and more each day.    I bought a small notebook that I keep in my purse... and every day, I start a "worry list".  I write down all the things that I am worried about at that moment and add to it as the day goes along.   This has helped me to know.. that by putting them on paper... I've dealt with them.  They are down on the paper... and so , I can tuck them away.   (I'm still new at this one.... but it does seem to be helping.) 


Second... I am trying to "de-clutter and de-stress" my rituals and life.  What?  Well, for example... last week I was traveling... and I never check a bag anymore because of the hassles or fear of losing the bag.  The stress of having to pack everything in a small bag was ... well, stressful.  (I mean, a girl has to have her shoes, right?)   This past trip, I checked my bag and wrote on my list... "if my bag gets lost.... what's the worst that can happen?  I will have to go buy clothes and a toothbrush."   


Thirdly, taking time each and every day to find something to be happy about that cost absolutely nothing.  Today... it was the trees.  I sat for about an hour under a huge oak that I have and thought... how beautiful this tree is and how sturdy and strong.   The more I examined and appreciated the tree, my mood and disposition became cheerful and happy inside.   


Fourthly, I've made a firm commitment to stop worrying, be happy and just let the chips fall where they may.   Yes, I've made the commitment before... and little by little... I am making progress.   I am trying to stop myself... before the worry takes control and evolves into something bigger.  I don't always win... at this task, but... I can keep trying until I get it right.   If I can do it... anybody can do it.  


Lastly, I've always considered myself a giving and generous person and I want to continue being that person.   I know that giving and being generous can be something as simple as a kind word, a thank you, a gesture to help by giving of yourself.   A friend of mine recently posted something on their facebook page that really hit home with me:  "Be the type of person who goes the extra mile... NOT just the extra block."  Wow!  Isn't that something to ponder?   


So... back to my original thoughts and kudos to Mark Twain... who for now... will help me with my worries and stress, by taking me on a raft or down a river... to another time and place... where I have NO worries.  I have NO plans.  I have nothing but time to enjoy... word after word... page after page... of a literary genius at his best.   

"It's lovely to live on a raft.  We had the sky up there, all speckled with stars and we used to lay on our backs and look up at them, and discuss about whether they was made or only just happened."  The Adventures of Huckleberry Finn,  Mark Twain

The Masters... Beyond Expectations!

Every now and then, you truly feel that you're experiencing something so special that you have "goosies" aka... goosebumps.   For me, that experience was last week in Augusta, Georgia.   I'm not quite sure that the words I pen here will even be adequate to describe it or give justice to the entire experience.  The Masters definitely lives up and far exceeds any expectations I ever envisioned.   Augusta comes alive during that week with true southern hospitality in many ways.  If there was any disappointment, it would be in the choice of hotels, but.. even that couldn't dampen my spirits too long.

I've always enjoyed golf and have been known in my "younger" days to even have picked up a club and "tapped" a ball or two.   I've been known to put together some pretty fabulous golf outings for colleagues and for me, I love riding the course and enjoying the day with my fellow friends who play the sport so well.  Last week, my love of the sport was elevated in ways I could not even imagine.

Since I had never been to the Masters, I didn't really know what to expect.  I was a little confused about the whole operation of how you picked up tickets, got in, etc.    I have some friends in the industry who are "pros" and with their guidance, I was quickly immersed in all the excitement.    The one thing that really blew me away... no cell phones allowed inside Augusta National and cameras were only allowed on the practice days.   How could I possibly go without a cell phone?  Guess what... it was quite liberating.

The first event that took me by surprise was the final practice round and par 3 tourney.   As we walked inside, I was overwhelmed by the crowd, the beauty and just the fact that I was standing inside Augusta National during the Masters.  Yep... Goosies... All over the place.  

Walking the course, you realize that television does not do justice to the beauty and magnitude of this tourney.  Yes, those commercials do a great job of describing it.. but it's so much more than that.  The Par 3 tourney really gives you an insight as to how many people are inside those gates.  Wow!  This day really gives you a glimpse of the golfers, their families and personalities.  I loved watching them engage with the crowds.

The tournament, itself is a whole other story, but in a very good way.   On Wednesday, I had decided that my golfers were going to be Fred Couples, Bubba Watson, Phil Mickelson and Sergio Garcia.   You're probably saying... yeah, right, but it's true... I really decided that early that those were going to be "my guys" to follow.  

On Friday...it was extremely cold in the morning and I quickly donned about 5 layers because there was no way, I was missing one second of this experience.   The first moving day as I was told.. I was so blown away by my friends process of watching the Masters.... it truly gave me an experience that I won't forget.   The experience started by getting up at ... ummm... 5:45 in the morning, so we could be up and at it by 6:40 a.m.  --- YES... I was on time!   After getting our badges, coffee, we were off and running.  I quickly learned that one of the secrets to the Masters is to get there early on tournament days, get your chairs placed where you want to end up... and go enjoy the course until it's time to come back to your final spot.   We started at the 1st and 2nd holes watching the first several groups.   Then we moved to #4 where we sat and watched for quite a while.. it was here, that I decided that my picks were definitely going to be good ones, although Phil was having a rough day on Friday.  

From #4, we moved to Amens Corner and the sun came out and life was great.  What a fantastic view and vantage point.  You can see the end of #11, watch #12 entirely and see them tee off of #13.  I was hooked... and knew that I would definitely be back.  After eating the "traditional" Masters sandwich and having a few beverages, we strolled over to #15 and #16 before finally making our way up the hill to #18 where our chairs readily awaited our arrival.  We were right behind the pin on #18 and honestly... it was here that I finally realized how "surreal" this whole experience was for me.  i looked around and saw the crowd, the television crews, the golfers as they came up on the green and I knew that I had a huge check mark on my bucket list.

I felt overwhelmed, a sense of gratitude, humbled and extremely excited to be able to experience this. I really have had a blessed life of opportunities and experiences and am so grateful to my colleagues who include me in these.   I would say to anyone who has an opportunity to go... don't pass it up.  For me, I will have these dates on my calendar counting down the days until next year.  (And just so you know... I predicted that Bubba Watson would be wearing a green jacket at the end of the day.. ) For my first Masters experience, it could not have turned out better to have him win it.  He's from the SEC, an alum of Georgia, a true Southern guy, very humble and I loved the way he played the game and the fact that he looks really good in all white... was definitely a perk in picking him.  

Until 2013... Congratulations Bubba and thanks to my dear friends who showed me a whole new world.  Birdie, Eagle, Bogey, Double... I'm ready for the next one!  FORE!

Let US Finish Our Dinner... Please.

Well... I am on a rant for this post.    I've waited almost a week before writing this blog and I'm still upset about the topic.  I have always been an advocate for customer service and in my own professional relationships have tried to treat others as I've wanted to be treated.  This past week... I had an experience that... well... honestly, it left me embarrassed, baffled but most of all... losing faith in the industry where I make a living.   Maybe losing faith is the wrong term... but it reminded me that no matter how hard we try, there is always improvement for training and making sure that customers are first priority.

Restaurants, bars, hotels... are all in the business of making money.   They are also in the business of ensuring that they provide a great experience so that their customers will become "repeat" customers as well as the greatest source of referrals.   I have traveled all over the country, eaten at a ton of restaurants and experienced many amazing opportunities.  This past week... was the low of low's.  The sad thing.. it occurred at one of my favorite restaurants -- or it was one of my favorites.   Right now.. I honestly don't know what my feelings are except, it will be awhile before I make a return visit.

So, you're probably wondering what could have been so bad?  The meat was undercooked and had to be sent back?  They forgot your dessert?  The glassware was dirty?   The wine cork crumbled?  They sat you near the service bar?   No.. unfortunately,  any of those things could have been fixed quickly.

I was dining with a group of friends, who are all in the hospitality industry.  Everyone at my table was somebody in an executive position.   In other words, the group was made up of people who know all about customer service in their own respective capacity.   Needless to say, this group knows great restaurants, so.. I had hoped this would become one of their favorites too.    We enjoyed some great appetizers, nice wine and our entrees were delicious.   Our waiter was attentive and actually, went above and beyond in many respects.   We were all were having a great time.  We made friends with some of the tables nearby and were sharing a few toasts with them.  It was a great night.   Nobody was out of control and nobody had over indulged.    We were in the process of having our coffee and finishing our dessert, when the check was presented.    No worries there, that's usually when they bring it.  The bill was paid and we sat there lingering over our coffee and finishing our conversation when the unthinkable happened... the "floor" manager came over to our table and asked us if we could leave because people were waiting who were hungry.   GASP!   In all my years... I have never ever been asked to leave, especially after paying a bill as large as ours that night.   In fact, I've been on the other end.. where I was the person waiting to be seated and they told me that there was nothing that could be done until the party left.

It was embarrassing, but most of all, it angered my fellow diners.  One of my friends,  who is very esteemed in the industry was so upset that he asked to see the general manager.  I was simply in shock.  I was hurt and embarrassed because the reality is... if they had just let us finish our coffee, we probably would have been up in 15 minutes or less.  Now... they took a group of 8, who are in the industry,  and honestly, it's doubtful if we will ever get over this.    This doesn't suggest that it's okay to do it to anyone who's not in the industry... I think it's just WRONG, period.  

I walked out of the restaurant very upset and in shock.  My friends, however, were so angry that they met with the general manager.  He later came out to talk to me and apologized.  He told me that the "floor" manager was new and that it should have never happened.   He also told me that he was taking care of our dinner and that he would make this right.   At this point... I began to calm down enough to really take a deep breath.  The manager clearly saw how upset that this had made me and my group.   He asked what could he do at this point and I told him that first the "floor manager" owed us an apology.

He told me that could be arranged and took me to the back where the guy came back and apologized. I asked him if he asked any other tables to leave and he said yes.  I asked him their response and he said that they were upset.   Now... I guess the question that bears asking... Was it worth it?  Was it worth losing 2 or 3 large groups who probably would have sent more business to the restaurant just to seat more groups 10 minutes sooner than they would have been seated?

As I reflect on the actions of this one person, I realize that he tarnished my image of this restaurant.   I've been there many times before and always had a great time and experience which is why, I kept going back and taking people.   It's one of the restaurants that I always refer people to ... every single time.  Now.. I find myself pondering whether I will honestly ever be able to do that again.  The general manager did his job and tried to make things right.  The very next day, the waiter, personally emailed two of my friends, who had given him their cards,  but, it still was one of those incidents that probably cost them business in the future.    As for the "floor" manager, he never even asked my name or for my card... which to me.. showed me, he didn't really care at all.   As this happened, I found myself asking how many other individuals have experienced this type of "poor" customer service?

I guess... we all learned a valuable lesson that night.   For me, I learned that mistakes can be costly and that we should all be mindful that even the most innocent gestures without thinking can cost us customers.  I'm sure that the "floor" manager learned several lessons that night... if he still has a job.  Then again, maybe he didn't think it was that big of a deal.